Refund and Cancellation Policy

Last updated: 20 October 2026

Craplo.com sells digital downloadable products. Please review the product description and checkout details before purchasing.

Digital delivery

After successful payment and order processing, eligible customers receive access to a download link through the order confirmation page, subject to applicable download limits and expiry conditions. No physical product is shipped.

When to contact us

Contact us if payment succeeded but the order or download is unavailable, you were charged more than once, the file is corrupted or cannot be opened using compatible software, or the delivered product materially differs from its description.

Refund eligibility

Because digital products may be accessed or downloaded immediately, change-of-mind requests after successful delivery or download may not qualify for a refund. We review requests involving duplicate payments, failed delivery after payment, materially incorrect files, and other valid issues based on the circumstances and applicable law. Nothing in this policy limits consumer rights that cannot legally be excluded.

How to request a refund

Contact us using the details on our Contact Us page. Include your order number if available, payment date and amount, and a brief explanation. Never send your UPI PIN, card PIN, password, or OTP.

Review and processing

We aim to acknowledge refund requests within 2 business days. If approved, refunds will be initiated through the original payment method where supported. The time taken for funds to appear depends on the payment provider and bank.

Duplicate or pending payments

If a transaction is pending or money appears to have been deducted without order confirmation, contact us before placing repeated orders so we can review the available transaction details.